Privacy Policy

Last Updated: 1 April 2025

This Privacy Policy applies to the website neovisionix.info ("the Website"), operated by NeoVisionix ("we", "us", "our"). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using neovisionix.info, you agree to the collection and use of information in accordance with this policy. Please read it carefully.

1. Who We Are

NeoVisionix is an Australian-based virtual reality information and guide platform. Our registered business address is Level 10, 1 Market Street, Sydney NSW 2000, Australia. For privacy-related enquiries, you may contact us at [email protected].

2. What Personal Information We Collect

We may collect the following types of personal information from you:

• Contact information: Your name, email address, phone number, and city/state when you submit a contact form or subscribe to our newsletter.
• Enquiry details: The content of messages you send us via our contact form, including your enquiry type and any additional information you choose to provide.
• Technical data: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages. This data is collected automatically via cookies and similar technologies.
• Communications: Records of correspondence if you contact us by email or other means.

We do not collect sensitive information (such as health, financial, or government identifier information) unless you voluntarily provide it and we have a lawful basis to collect it.

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you complete and submit a contact form or newsletter subscription form on our Website.
• Automatically through cookies, web beacons, and similar tracking technologies when you browse our Website.
• Through third-party analytics services (such as Google Analytics) that collect anonymised usage data.

4. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• To respond to your enquiries and provide you with the information or assistance you have requested.
• To send you our newsletter and updates about VR experiences, headsets, and venues across Australia (only if you have subscribed).
• To improve the content, functionality, and user experience of our Website.
• To analyse website traffic and usage patterns using aggregated, anonymised data.
• To comply with our legal obligations under Australian law.

5. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., subscribing to our newsletter or agreeing to our contact form terms).
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our Website and responding to enquiries.
• Legal obligation: Where we are required to process your information to comply with applicable Australian law.

6. How We Use Cookies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the Website to function correctly (e.g., remembering your cookie consent preference).
• Analytics cookies: Used to understand how visitors interact with our Website (e.g., Google Analytics). These cookies collect anonymised data.
• Preference cookies: Used to remember your preferences and settings.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. For full details, please read our Cookie Policy.

7. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third-party companies that assist us in operating our Website and conducting our business (e.g., email service providers, analytics providers), subject to confidentiality obligations.
• Legal authorities: Where required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Any third parties we engage are required to handle your personal information in accordance with the Australian Privacy Principles.

8. International Data Transfers

Some of our third-party service providers (such as Google Analytics) may be located outside Australia. When we transfer personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the Australian Privacy Principles.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Specifically:

• Contact form submissions are retained for up to 2 years.
• Newsletter subscriber data is retained until you unsubscribe.
• Analytics data is retained in anonymised form for up to 26 months.

10. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our Website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

12. Children's Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

13. Third-Party Links

Our Website may contain links to third-party websites (such as VR venue websites). We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Postal address: Privacy Officer, NeoVisionix, Level 10, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.